Terms and Conditions

Last updated: 27 October 2026
Store: LoudBox (loudboxshop.com), Plait Court, Luton LU2 7FL, United Kingdom
Contact: theloudboxco@gmail.com

By using this website or placing an order, you agree to these terms. Please read them before you buy. Nothing in these terms affects your statutory rights as a UK consumer.

1. Age of sale

You must be 18 or over to buy from LoudBox. From 1 January 2027, UK law also means we can't sell cigarette papers, tips or herbal smoking products to anyone born on or after 1 January 2009. By ordering, you confirm you meet both rules. We may ask for ID and we will cancel and refund any order where we can't confirm your age.

Our products are sold for use with tobacco or legal herbal blends only. It's your responsibility to follow the law where you live.

2. All sales are final

We don't offer refunds or exchanges if you change your mind. The only exceptions are the ones UK law requires, set out in full in our Refund policy:

  • Opened papers, cones, tips, wraps and filters can never be returned. They're sealed for hygiene reasons, so once the seal or packaging is opened they're not returnable.
  • Opened boxes (pre-packed or custom) can't be returned.
  • Event tickets are non-refundable unless we cancel or move the event.
  • Unopened, unused items can be cancelled within 14 days of delivery under the Consumer Contracts Regulations 2013. You pay the return postage, and items that come back used, opened or damaged will have their refund reduced or refused.
  • Faulty, damaged or wrong items: email us with your order number and photos as soon as you can. We'll repair or replace the item, or refund it where the Consumer Rights Act 2015 requires.

3. Order processing and delivery

  • Orders are usually processed within 1–3 working days. Our standard dispatch days are Monday to Friday; weekend orders normally go out the next working day.
  • Delivery times start once your order has been dispatched. Tracking is provided where available.
  • Please check your delivery address before ordering. If a parcel is returned to us because the address was wrong or incomplete, we'll re-send it once you've paid the extra postage.
  • If a parcel goes missing before it reaches you, contact us and we'll work with the courier to find it or send a replacement.

4. Changing or cancelling an order

We pack orders fast, so we can't change or cancel an order after checkout. Your 14-day cancellation rights for unopened items (section 2) still apply once it arrives.

5. Prepaid box plans and memberships

Prepaid box plans are paid once, upfront, for the number of months you choose (2 or 3), and we post one box each month. They don’t renew automatically. Boxes that have already been dispatched aren’t refunded, and your 14-day cancellation rights for unopened items (section 2) still apply. Any membership that renews automatically will say so clearly before you buy, and you can cancel it any time before the next billing date. See our Cancellation policy.

6. Liability

We're not responsible for misuse of our products or for losses that weren't reasonably foreseeable. We don't exclude or limit liability where the law doesn't allow it.

7. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order is the one that applies to it.